Support, Complaints and Consumer Mediation

For account, billing, privacy or service issues, write to contact@robonex.fr or 29 Rue du Moulin du Président, 89000 Auxerre, France. Include the account email, relevant date and transaction or request reference, the issue and the remedy sought. Do not include passwords, API keys or full card data.

A Consumer must first submit a written complaint to RoboNex. If it is not resolved, the Consumer has the right to refer the dispute free of charge to the consumer mediator with whom RoboNex has an effective agreement, subject to the mediator’s eligibility rules.

The mediator’s public contact details are temporarily unavailable on this page. For help with a written complaint or mediation request, contact contact@robonex.fr. RoboNex will provide the applicable customer-facing details directly.

Mediation does not remove the right to contact a competent consumer authority or court. The Consumer may also use SignalConso where appropriate.